REFUND POLICY

30 Days. Free Exchanges. 

If your Huggd Briefs aren't right, we'll fix it — with a new size or your money back.

Last updated: August 25, 2026

The 30-Day Window

You have 30 days from the date your order is delivered to request an exchange or a refund. Wash them, wear them, live in them first — a guarantee you can't actually use isn't a guarantee.

To start either one, email gethuggd@gmail.com with your order number. We reply within 24 hours.

Free Exchanges

Wrong size? We'll send the right one at no charge — you don't pay return shipping, and you don't pay to have the replacement sent.

1. Email us your order number and the size you'd like instead.

2. We confirm and ship your replacement.

3. For hygiene reasons, please don't mail worn briefs back. Keep them or donate them.

Refunds

If you'd rather have your money back than a different size, that's fine — no need to justify it.

Unworn, in original packaging: Email us within 30 days of delivery and we'll send you a prepaid return label and the return address. Once we receive the package, we approve your refund.

Worn or washed: Underwear can't be resold once worn, so we won't ask you to ship it back. Email us within 30 days of delivery and we'll handle your refund directly

Refunds are issued to your original payment method. Approved refunds are submitted within 2 business days, and funds typically appear within 5–10 business days depending on your bank or card issuer. Original shipping charges, where any were paid, are refunded on full-order returns.

Damaged, Defective, or Wrong Item

Please check your order when it arrives. If anything is damaged, defective, missing, or simply not what you ordered, email gethuggd@gmail.com with your order number and a photo. We'll send a replacement or issue a full refund — your choice — and you won't be asked to return anything. This applies regardless of the 30-day window.

Cancelling an Order

Orders are processed within 1–2 business days. If you need to cancel or change an order, email us as soon as possible — if it hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, treat it as a standard exchange or refund under the terms above.

What We Can't Refund

Gift cards, and any item clearly marked Final Sale at the time of purchase. Requests made more than 30 days after delivery fall outside this policy, though you're always welcome to email us — we look at things case by case.

International Orders

The same 30-day window applies to orders shipped outside the United States. Return shipping arrangements vary by destination, so email us and we'll sort out the fastest option for you. Any customs duties or import charges already paid are handled by your local customs authority and are not refundable by us.

Questions about a refund or exchange?
gethuggd@gmail.com — We respond within 24 hours.